How do I win back lapsed chiropractic & acupuncture clients?

Segment by days since last visit relative to each client's personal cadence (not a generic threshold), personalize the offer to the service they last received, send via SMS first then email, and measure recovered revenue per campaign. Retention IQ ships with a peer prior calibrated for chiropractic & acupuncture so even thin client histories get a defensible drift score.

What is the average reactivation rate for chiropractic & acupuncture?

Reactivation rates for chiropractic & acupuncture typically run 8–12% per campaign when targeting clients dormant past their personal cadence with an offer tied to their last service. Industry-tuned timing (the right outreach window for the segment) is what moves campaigns into double-digit territory.

Does Retention IQ work with my booking software?

Yes. Retention IQ sits alongside Jane, ChiroTouch, MindBody, SimplePractice, Kareo, + any CSV, and similar platforms. It reads booking data; nothing changes about how clients book or how you run the calendar.

What does Retention IQ cost for a chiropractic & acupuncture?

Free 30-day trial — no credit card required. After trial, pricing is tailored to your practice with Performance, Flat, or Multi-Location structures. Month-to-month, no contract. See /pricing for the full breakdown.

🌿 For chiro & acupuncture practices · Plan adherence is the game

Treatment plans only work if clients complete them. Most don't.

Client retention software for chiropractic & acupuncture.

The single biggest problem in chiro and acupuncture isn't getting clients — it's keeping them on the treatment plan. Patients stop coming as soon as pain subsides, but stopping mid-plan reverses the gains. Retention IQ builds the follow-up system that keeps plans on track.

Calculate your dormant revenue Book a 15-min demo

Typical avg ticket

$75 – $180

Dormant revenue example

$150K / year

Typical cadence

Weekly during acute care, monthly for maintenance, quarterly for wellness

The specific leaks in chiropractic & acupuncture

Three patterns we see in every chiropractic & acupuncture.

Patients who dropped off after pain relief

You got them out of acute pain in 4 sessions. The plan called for 12. They heard 'you're doing better' and stopped. Now they'll be back in 6 months with a re-injury.

Series-based treatments that never completed

12-session acupuncture series for a chronic issue. Client completes 8, then gets busy. The benefit unravels. A targeted 'you have 4 sessions left' message recovers most of them.

Maintenance-care messaging that never converts

Monthly maintenance after acute care is proven to prevent recurrence. But 'you should keep coming' from the doctor sounds self-serving. From the front desk as 'here's your monthly slot,' it lands differently.

Cadence calibration

Chiropractic & Acupuncture run on their own clock.

Plan-based tracking — each patient has a prescribed number of visits tied to their treatment plan.

Services the engine tracks

AdjustmentAcupunctureCuppingMassage add-onInitial evaluationMaintenance visit

Works with these platforms

JaneChiroTouchMindBodySimplePracticeKareo+ any CSV

Free · No data required

How much dormant revenue is hiding in your practice?

Move the sliders to match your practice. We'll estimate your dormant revenue opportunity based on industry benchmarks — no client data, no signup, no catch.

Active clients in your database 2,500

50020,000+

Average revenue per visit $250

$50$1,500

Expected visits per client per year 2

1 (annual)12 (monthly)

Your estimated dormant revenue

Based on an industry-average 55% dormancy rate for client-based practices. Actual numbers often run higher.

Recoverable with Retention IQ

At our conservative 8% reactivation rate from first-campaign results. Typical practices see 10-30× ROI on their first month.

Get your real number — book a demo

We sign a BAA before any real client data moves. 15 min call, zero commitment.