Your Botox clients aren't gone.
They're just three months late.
Client retention software built for medspas and aesthetic practices.
Medspa client retention software compares each client's permitted service history with expected cadence and prepares targeted reactivation outreach. Retention IQ combines Book Value, Drift Radar, Voice Training, and completed-return attribution. For covered workflows, a BAA is signed before PHI moves; source-system fit is confirmed during the managed launch.
Tox wears off at 3–4 months. Filler fades at 9–18. Lasers need maintenance. Your clients know all of this — but life gets busy, they drift, and they show up at the competitor with the better reminder system.
See which clients are moving away from expected service cadence, review the evidence, and approve the next action within the configured campaign workflow.
What a 90-day plan could look like.
Formula-driven scenario for a typical 1,500-client medspa with average ticket $540. These values are editable assumptions, not customer outcomes.
PMS export uploaded. Tox / filler / laser cadences parsed per client. First dormant-revenue number sized.
Tox fade-clock outreach fires to clients at week 10–12 since last visit. Filler refresh windows surface.
Per-client cadence learned. HydraFacial monthly VIPs and laser-package buyers come online.
Day-end reports show recovered revenue traceable to specific messages. Compounding kicks in.
Scenario notice: Illustrative inputs only: this scenario uses assumed dormancy, reactivation, and ticket values, not observed Retention IQ customer results. Replace them with measured source-system, consent, delivery, cancellation, no-show, completion, and service-value data.
See the medspa workflow on sample data.
The walkthrough shows cadence scoring, owner-reviewed outreach, and completed-return attribution without representing an illustrative scenario as a customer result. Covered workflows remain gated until healthcare readiness passes review.
Every service has a shelf life. We're watching it for you.
We know roughly when each client's results will fade — and we reach out before they notice. That's the difference between a client who comes back and one who Googles "Botox near me" in six months.
Reach out at week 10. Book before they're frozen out for a wedding.
Photo comparison trigger. "Time for a touch-up?" beats "We miss you."
Monthly VIPs who miss two months need a specific "your skin needs this" nudge.
Package buyers with sessions left stop booking around session 4. We flag them specifically.
One problem you can see. One you can't.
About half your clients are dormant right now.
Your Botox regulars haven't been back since the holidays. Your HydraFacial monthly VIPs missed two months. Your laser package clients have three sessions left but haven't booked them. They didn't leave you — they drifted. The second they see a competitor's Instagram ad, they book. Right now, we bring them back first.
A quarter of your chair time is empty.
Your front desk sees today's openings. But the pattern — Tuesday mornings running 30% below peak, one injector's utilization quietly slipping — nobody notices until it's already the month's P&L story. We surface it tomorrow instead of next month.
Open the app. See who's due today.
"Hi Jessica — your January tox is right around the 11-week mark, which is usually when clients start to notice it softening. Kate has Tuesday 2 PM or Thursday 11 AM this week if you want to get ahead of it. No pressure if the timing's off."
"Hi Rachel — wanted to check in. You have three IPL sessions remaining from your August package. No rush at all, just making sure you know they're still yours. If you'd like to schedule, Angela has openings most weekday afternoons this month."
Drafts use only the permitted history available to the campaign. Production delivery remains disabled until sender, consent, suppression, opt-out, and channel-readiness checks pass; the customer controls campaign approval.
Speaks your service menu, not "business in general."
It knows Sculptra builds slowly and doesn't need the same cadence as Juvéderm. It knows Dysport hits faster than Botox but fades on roughly the same timeline. You don't have to teach it.
Service-category tracking
- InjectablesBotox, Dysport, Xeomin, Daxxify, Juvéderm, Restylane, RHA, Sculptra, Radiesse, PDO threads — each with its own fade curve and rebook cadence.
- Energy devicesIPL, BBL, Halo, Moxi, Morpheus8, Ultherapy, Sofwave, Clear + Brilliant. Package progression tracked session-by-session.
- Body contouringCoolSculpting, Emsculpt, EmFace, SculpSure, Evolve. Package-based, with logical follow-on service flagging.
- SkincareHydraFacial, DiamondGlow, microneedling with PRP, chemical peels, dermaplaning — tracked to your menu pricing.
- Wellness & IVSemaglutide, IV hydration, vitamin shots, hormone therapy. Supported if you run it as a program with any form of recurrence.
Operator intelligence
- Per-injector scorecardsRN injectors, NP/PA, MD, estheticians, laser techs — each with benchmarks specific to their role. Fair across the board.
- Cross-sell that isn't creepyTox clients who'd love skin treatments. Laser clients ready for body contouring. The engine knows which pairings actually convert — and which ones annoy people.
- Package progression journeysLED Body → CoolSculpting → Emsculpt. Clear + Brilliant → Halo → Moxi upgrade paths. We know the ladder; we help clients climb it.
- Commission modeling, no guessworkPer-provider, per-service-category commission calculators. Test what a new comp structure would pay out before you announce it.
- Touch-up discount guardrailsIf a client is just past their 3-month tox mark, we don't suggest a discount — they're coming anyway. If it's been 7 months, we might. You set the rules.
No rip-and-replace.
We connect in one of two ways: a weekly CSV export, or a direct integration where available. Your booking platform stays exactly as it is today.
Built with PHI in mind from day one.
Aesthetics is often overlooked on compliance because it's labeled "elective." We built for the stricter interpretation. We sign a BAA before any client data moves. PHI is encrypted at rest and in transit. Access is audit-logged.
Outreach messages never reference specific products or units ("Botox 36u") — they talk about "your treatment" or "your usual appointment." Your clients get a warm, personal note. Your records stay airtight.
How much dormant revenue is hiding in your practice?
Move the sliders to match your practice. We'll estimate your dormant revenue opportunity using editable planning assumptions — no client data or signup required.
How Retention IQ compares for med spas
Side-by-side breakdowns of TechStack Retention IQ against the booking, communications, and retention tools med spas most often evaluate.
See your med spa's real dormant-client number.
15-minute sample-data walkthrough. If the workflow fits, we validate permitted data, consent, BAA terms, and subprocessor readiness before customer data moves.